Shipping & Delivery

Thank you for shopping at Camara22. Here is everything you need to know about how and when your order arrives.

Shipping costs

Switzerland: free standard shipping on all orders.
International: CHF 16.00 flat rate per order.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an email confirmation as soon as your order has been placed, and another email with your tracking number once it has shipped.

Delivery time

Our products are shipped directly from our partner warehouses abroad. Estimated delivery times after shipping:

Switzerland: usually 7–15 business days
Europe: usually 7–15 business days
Rest of the world: usually 10–20 business days

These are estimates. During busy periods (for example Black Friday and the weeks before Christmas) or because of customs checks, delivery can occasionally take longer. If you are ordering a gift, we recommend ordering early.

If you order several items, they may arrive in separate parcels on different days. This is normal and does not cost you anything extra.

Tracking your order

Every order is shipped with tracking. You will find your tracking number in your shipping confirmation email. Tracking can take a few days to show updates after the parcel has been handed to the carrier.

Import VAT and customs (Switzerland)

Because your order is shipped from abroad, Swiss import rules apply. For most orders the import VAT is CHF 5 or less, and in that case nothing is charged. For larger orders, Swiss Post or the courier may collect import VAT (8.1%) and a handling fee on delivery. These charges are set by the Swiss authorities and carriers, not by us.

For orders outside Switzerland, local import duties and taxes may apply depending on your country and are the responsibility of the customer.

Wrong address or failed delivery

Please check your shipping address carefully before completing your order. If you notice a mistake, contact us as soon as possible. We can only change the address before the order has shipped. If a parcel is returned because of an incorrect address or because it was not collected, we will contact you to arrange a solution.

Lost or damaged parcels

If your parcel has not arrived within 25 business days of shipping, or if it arrives damaged, please contact us and we will help you right away with a replacement or refund.